Note to Hiring Manager
Due to signing an NDA (Non Disclosure Agreement), The complete Wireframes and Prototypes cannot be shared.
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My Role
UX Designer & Researcher
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Duration
10 months
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Tools
Adobe XD, Figma, Miro, Jira, Google meets, Google slides, Microsoft Excel, and Microsoft word
Project Overview
Data Fabric is a cloud-native, enterprise data management platform that aggregates all data received by Equifax into a single environment on the Equifax Cloud applications. This platform allows the rapid delivery of multi-data solutions that drives predictability and higher approval rates, lower losses, and higher performance for the customers of Equifax.( to know more view: https://www.equifax.com/about-equifax/why-equifax/data-fabric/)
Problem statement
Many users of the current Equifax Data Fabric Application express frustration due to cumbersome navigation and lack of intuitive features. This has resulted in a significant increase in customer support inquiries leading to higher operational costs for the company.
All the Data Stewards at Equifax expressed their urgent need for a way to extract data and files in a timely manner and understand how the data is processed and if the data went through or if they need to troubleshoot it.
Final mockup
Outcome and Results
Successful Execution
The implementation of Mockups and Prototypes has been successfully executed across all 37 branches of Equifax in the United States.
User Research Inspiration
My former team members took my inspiration of User Research including Interviews, Surveys, and Usability testing for future projects within Equifax.
User Engagement
5,000 employees at Equifax are using the Data Fabric Platform.
Metrics
Increased Application engagement by 15% and User Satisfaction by 20%.